Quick, clear guidance to access your NDAX account securely and keep your funds safe.
How to Access Your NDAX Account (Safely)
Open your browser and type the exchange address manually (do not click unknown email links).
Confirm the site uses HTTPS and a valid certificate before entering any credentials.
Use the official NDAX account entry point provided by NDAX (type or bookmark the URL you trust).
Enter your registered email/phone and password only on the verified page.
Complete two-factor authentication (2FA) if enabled — prefer an authenticator app over SMS.
Quick safety tip: Always confirm transaction or withdrawal approvals on your registered devices and email. If you see unexpected prompts, pause and verify.
Recommended Security Practices
Enable 2FA (TOTP) using an authenticator app for best protection.
Use a unique, strong password stored in a password manager.
Set up withdrawal whitelists and allowlist trusted IPs/devices where possible.
Keep your recovery methods and contact email up-to-date in your account settings.
Avoid logging in from public or shared computers and public Wi-Fi networks.
If You Lose Access
If you lose access to your account (forgotten password, lost 2FA), follow the exchange’s verified recovery flow. Typical steps include:
Use the official "Forgot password" link on the verified site.
Complete identity verification if required (KYC) to restore access.
If 2FA device is lost, follow the platform’s secure 2FA recovery procedures — never hand recovery codes to unverified parties.